Privacy Policy

Effective Date: August 26, 2026
Last Updated: August 26, 2026

RideWithMilan ("RideWithMilan," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ridewithmilan.com (the "Site"), contact us via WhatsApp, Telegram, phone, or email, or book a transfer with us.

This Policy is intended to comply with the EU General Data Protection Regulation (GDPR) and applicable Italian data protection law. By using our Site or booking our services, you agree to the practices described in this Privacy Policy.

1. Data Controller

RideWithMilan, based in Milan, Italy, is the data controller responsible for your personal information collected through this Site and our booking channels.

2. Information We Collect

a. Information You Provide to Us

• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Flight number and travel details (for airport transfers)
• Date, time, and number of passengers
• Payment information (processed at time of booking or by the driver, as applicable)
• Any messages you send us via WhatsApp, Telegram, phone, or email

b. Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and time spent on our Site
• Referring website
• General location data (city/region level)

This automatic data is collected through cookies and similar tracking technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Track your flight to adjust pickup timing
• Communicate with you about your transfer (confirmations, driver details, delays)
• Provide customer support
• Process payments
• Improve our Site and services
• Comply with legal and tax obligations under Italian and EU law
• Prevent fraud and ensure the security of our services

We do not sell your personal information to third parties.

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract performance — to fulfill your transfer booking
• Legitimate interest — to improve our services and ensure security
• Legal obligation — to comply with Italian tax and accounting requirements
• Consent — where required, such as for marketing communications or non-essential cookies

5. How We Share Your Information

We may share your information with:

• Drivers assigned to fulfill your transfer
• Messaging platforms such as WhatsApp and Telegram, used to communicate with you about your booking
• Payment processors, where applicable
• Legal or regulatory authorities, if required by law

We do not share your information with third parties for their own marketing purposes without your consent.

6. International Transfers

If any of our service providers are located outside the European Economic Area (EEA), we take steps to ensure your data receives an adequate level of protection, consistent with GDPR requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill your booking, respond to inquiries, and comply with legal, tax, and accounting obligations under Italian law.

8. Your Rights Under GDPR

As a data subject, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali)

To exercise any of these rights, contact us using the information below.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

RideWithMilan
Milan, Italy
Phone / WhatsApp: +39 344 765 7404
Telegram: @ridewithmilan
Email: ridewithmilan0@gmail.com